Payment Policy

Effective Date: January 18, 2025

At KexoolBike, we aim to provide a seamless, secure, and convenient payment process for our customers. This Payment Policy outlines the terms and conditions related to payments made on our website. By using our website and purchasing from us, you agree to the following terms.

1. Accepted Payment Methods

We accept the following payment methods for all purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.
  • PayPal: You can use PayPal for a fast and secure checkout process.
  • Other Secure Payment Methods: We may introduce additional payment methods in the future, such as Apple Pay, Google Pay, or other payment providers.

Please note that we only accept payments in U.S. dollars (USD).

2. Payment Authorization

  • Order Confirmation: Upon placing an order, we will authorize your payment and reserve the funds. This authorization is not a charge; the actual payment will be processed once your order is confirmed and shipped.

  • Payment Processing: Payments are processed through secure third-party payment gateways. We use encryption and security measures to protect your sensitive information during the transaction process.

  • Payment Issues: If there is an issue with processing your payment (e.g., insufficient funds, incorrect details, etc.), we may contact you for clarification. If we are unable to process your payment within a reasonable time, your order may be canceled.

3. Payment Security

We take security seriously and use the latest encryption technologies to ensure your payment details are protected. All transactions are processed through secure payment gateways, which comply with industry standards for securing sensitive financial information.

  • SSL Encryption: Our website uses SSL (Secure Sockets Layer) technology to encrypt personal and payment information.
  • Third-Party Processors: We work with reputable third-party payment processors (e.g., PayPal, Stripe) to manage and secure transactions. These providers adhere to strict industry standards to protect your financial data.

4. Billing Information

When placing an order, you must provide accurate billing information, including:

  • Your full name
  • Billing address
  • Phone number (if required)
  • Payment method details (credit/debit card information or PayPal account)

By submitting this information, you authorize KexoolBike to process your payment in accordance with your provided payment method.

5. Taxes and Fees

  • Sales Tax: Sales tax is applied based on the shipping address provided during checkout. This amount is calculated automatically and displayed during the checkout process. The applicable sales tax rate is determined by the local laws of your state or country.
  • Customs Duties: If you are ordering from outside the United States, you may be subject to customs duties and taxes upon delivery. These fees are beyond our control and are the responsibility of the buyer.

6. Refunds and Cancellations

  • Order Cancellations: If you wish to cancel an order, please contact us immediately. Orders that have already been processed or shipped cannot be canceled. Please refer to our Refund and Returns Policy for more details.
  • Refunds: Refunds are processed to the original payment method. Please refer to our Refund and Returns Policy for more details on how refunds are issued.

7. Payment Errors

If there are any discrepancies or errors in the payment (e.g., double charges, incorrect amounts), please contact us immediately at info@kexoolbike.com or (252) 569-5391. We will work with you to resolve the issue and ensure that you are charged correctly.

8. Contact Us

If you have any questions or concerns about your payment or this Payment Policy, please contact our customer service team:

KexoolBike
Street: 5368 NC 55 E, Seven Springs, North Carolina
Phone: (252) 569-5391
Email: info@kexoolbike.com
Website: www.kexoolbike.com