Privacy Policy

Effective Date: January 18, 2025

At KexoolBike, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website, make purchases, and engage with our services. We are committed to ensuring the privacy and security of your personal data and complying with applicable privacy laws.

1. Information We Collect

We collect personal information to improve your shopping experience and provide better services. The types of information we collect include:

  • Personal Identification Information: This includes details such as your name, email address, mailing address, phone number, and payment information (credit/debit card details or other payment methods).
  • Non-Personal Identification Information: This includes data such as your IP address, browser type, device type, and other technical information to improve the functionality of our website.
  • Payment Information: When you make a purchase, we collect the necessary billing and payment information to process the transaction securely. We do not store full credit card information but use third-party payment processors to ensure your details are securely handled.
  • Customer Service Interaction: If you contact our customer service team, we may collect information about your inquiries and interactions for customer support purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing and Fulfillment: We use your information to process your orders, fulfill your requests, and deliver products to your address.
  • Customer Support: Your information is used to respond to inquiries, provide technical support, and resolve any issues related to your products or services.
  • Marketing and Promotions: With your consent, we may use your email to send promotional offers, newsletters, or product updates. You can opt out of marketing communications at any time.
  • Improving Our Services: We use analytics and non-personal information to improve the functionality and user experience of our website, products, and services.
  • Security: We use your information to detect and prevent fraud and unauthorized transactions, ensuring the security of our online store and payment systems.

3. Data Protection and Security

We take the protection of your personal information seriously. To safeguard your data, we implement various physical, electronic, and administrative measures, such as:

  • Encryption: We use secure encryption technologies, such as SSL (Secure Sockets Layer) to protect your personal and payment information during transmission.
  • Secure Payment Processors: We partner with reputable third-party payment processors (such as PayPal or Stripe) to ensure the security of your financial transactions.
  • Regular Security Audits: We regularly audit our website and systems to ensure that they are protected from potential data breaches.

While we strive to maintain the highest level of security, no method of internet transmission is entirely risk-free. By using our website, you acknowledge and accept the risks associated with online data transmission.

4. Sharing Your Information

At KexoolBike, we value your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted service providers (such as payment processors, delivery companies, and marketing partners) to help fulfill your orders and provide services. These partners are obligated to protect your information and are prohibited from using it for purposes other than the services they are contracted to provide.
  • Legal Requirements: We may disclose your personal information if required by law, such as in response to a subpoena, legal process, or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, or sale of KexoolBike, your personal information may be transferred as part of the transaction. In such cases, we will notify you and give you the opportunity to opt-out of marketing communications.

5. Your Privacy Rights

You have certain rights regarding your personal information, including:

  • Access and Correction: You can access and review your personal information at any time. If any of your information is incorrect, you can request updates or corrections.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or marketing communications from us, you can opt-out by clicking the “unsubscribe” link in any marketing email.
  • Request Deletion: You may request the deletion of your personal information, subject to applicable laws and certain exceptions (such as legal retention requirements).

To exercise your privacy rights or if you have any questions or concerns, please contact us at the information provided below.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and personalize content. Cookies are small files stored on your device that allow us to remember your preferences and usage patterns. You can disable cookies through your browser settings, but doing so may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your privacy.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us at:

KexoolBike
Street: 5368 NC 55 E, Seven Springs, North Carolina
Phone: (252) 569-5391
Email: info@kexoolbike.com
Website: www.kexoolbike.com