Sales Policy

Effective Date: January 18, 2025

At KexoolBike, we are committed to providing high-quality lubricants and bike maintenance products to cycling enthusiasts. Our Sales Policy outlines the terms under which we sell our products to ensure transparency, consistency, and a seamless shopping experience.

1. Order Acceptance and Confirmation

All orders placed on KexoolBike are subject to acceptance. We reserve the right to reject or cancel any order for reasons including but not limited to:

  • Product availability: If an item is out of stock, we may need to cancel the order.
  • Payment issues: If payment authorization cannot be confirmed, we will cancel the order.
  • Errors in product description or pricing: We strive for accuracy, but occasionally there may be errors in pricing or product descriptions.

Once your order is successfully placed, we will send you an order confirmation email with the details of your purchase. Please check the confirmation to ensure that all information is correct. If you notice any discrepancies, contact us immediately at info@kexoolbike.com or (252) 569-5391.

2. Pricing and Payment

  • Prices: All prices listed on KexoolBike are in US dollars and are subject to change without notice. Prices do not include taxes, duties, or shipping fees, which will be added at checkout.

  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment processors. Payment will be processed at the time of checkout, and the funds will be reserved for the transaction.

  • Sales Tax: Sales tax is applicable based on your location and the applicable local tax laws. The sales tax will be calculated during checkout based on your shipping address.

  • Discounts and Promotions: From time to time, KexoolBike may offer promotional discounts or coupon codes. These promotions are subject to terms and conditions and cannot be applied to previous purchases.

3. Shipping and Delivery

  • Shipping Options: We offer multiple shipping options, including standard and expedited services. Shipping costs are calculated during checkout based on the weight of the order, delivery location, and shipping method selected.

  • Order Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. We strive to ship all orders as quickly as possible, but please note that processing and shipping times may vary during peak seasons or due to external factors.

  • Delivery Time: The estimated delivery time depends on the shipping method chosen during checkout and the destination. Domestic shipments typically take 5-7 business days for standard shipping, while international shipments may take 7-14 business days.

  • Shipping Delays: While we strive for timely delivery, KexoolBike is not responsible for any delays caused by external factors, including shipping carrier issues, natural disasters, or customs delays.

4. Returns and Exchanges

  • Returns: We offer a 30-day return policy for most products, provided they are unused and in their original packaging. Please refer to our Refund and Returns Policy for more details.

  • Exchanges: If you would like to exchange a product, please follow the return process and place a new order for the desired item. Unfortunately, we do not facilitate direct exchanges at this time.

5. Product Availability

  • Stock Levels: While we aim to keep our website up to date, there may be occasions when a product becomes unavailable after your order is placed. If an item is out of stock, we will notify you as soon as possible and offer a full refund or suggest an alternative product.

  • Backorders: Occasionally, certain products may be placed on backorder. In such cases, we will notify you with an estimated restock date. You can choose to wait for the product to become available or cancel the order for a refund.

6. Cancellations

If you wish to cancel your order, please contact us immediately. Orders that have already been shipped cannot be canceled, and you would need to follow the return process to return the item after it is received.

7. Limitation of Liability

KexoolBike is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the amount paid for the product in question. We recommend that you carefully follow all product instructions and safety guidelines.

8. Contact Us

For any inquiries or concerns related to our Sales Policy or if you need assistance with an order, please contact us at:

KexoolBike
Street: 5368 NC 55 E, Seven Springs, North Carolina
Phone: (252) 569-5391
Email: info@kexoolbike.com
Website: www.kexoolbike.com